RETURNS & TERMS POLICY

Deposits:

We allow deposits on local orders only and are 75% of the total amount of the eBike after taxes. Once the eBike arrives the remaining 25% will be due at pickup or delivery. Deposits are non refundable.

Bike Order Cancellations:

Bike order cancellations must be requested within 24 hours of the order being placed. If you wish to cancel your bike order, contact us for further assistance. 

Accessory, Merchandise, and Parts Cancellations:

If you would like to cancel your accessory, merchandise, or part order you will need to contact us for further assistance within 24 hours of when your order is placed. Due to warehouse processing, we are unable to cancel orders after 24 hours. 

Preorders and Backorders:

Preorders must adhere to the same cancellation terms as stated above. You will need to contact our us for further assistance.

Order Changes:

Once your order is placed, we are unable to modify the items in your order. If your order has not shipped, we can cancel your current order and help place a new order for the desired changes. If your order has already shipped, we will not be able to cancel your order. Please see our return policy below.

Address Changes:

We are not able to update the shipping or billing address on accessories, merchandise, or part orders once your order is confirmed.

All bike orders require a signature upon delivery. For this reason, you will be unable to submit an address change with the carrier. If you need to request an address change for a bike delivery, please contact us directly. Address changes to bike orders must be approved by Radical eBikes and are subject to additional rerouting fees.

Storage Fees:

All eBikes stored at our facility for more than 30 Days without contact all eBike sales will be deemed final. No refund will be issued and we reserve the right to resell the eBike. All bike orders are delivered by a 3rd party carrier. If you are not home at your scheduled time, miss your delivery window, or need to push back your delivery date after your bike has already shipped; additional charges will be applied before your bike can be delivered.

Returns and Refunds:

Bike Returns:

If you are not completely satisfied with your purchase please review our return, refund and exchange policy below:

We stand by the quality of our products and do not accept returns on used or opened items. Proof of unopened items will need to be verified with photos and submitted to us within 15 days of delivery. eBikes must be returned in brand new condition in the original packaging. Radical eBikes monitors returns for damage, markings, usage. Radical eBikes reserves the right to limit returns, refunds and exchanges based on the condition the returned product is in when we receive it. We will then assess the condition of the returned product and once a decision has been made we will notify you whether we will process the return or refund. If the eBike has been opened, assembled or used in any maner there will be a zero refund issued.


Radical eBikes will provide you with further instructions if the return is approved. Radical eBikes will issue the refund minus the 20% restocking fee once the item is received and passes inspection. You are responsible for all shipping fees to return the unused eBike back to us. Return shipping is not included and all shipping costs are non-refundable. 

Battery Returns:

All battery purchases are FINAL sale. We do not accept returns or exchanges on batteries except for what is explicitly covered by our warranty, and only after receiving our approval for the replacement.

Accessory, Apparel, and Replacement Part Returns:

We accept returns on orders placed in the U.S. within 30 days from when the order is placed. Our Radical eBikes staff will inspect the return before it is processed. If your item is returned to us with dirt or debris (i.e., deodorant, excessive pet hair, signs of wear, etc.) that we can not easily clean off, your item will be returned to you and considered final sale and non-returnable. Please ensure that items are unworn, unwashed, tags intact (when applicable), and undamaged. Accessories will need to be returned in their original packaging

Refunds:

Radical eBikes can only process all refunds to the original form of payment. If your original form of payment is no longer available, please contact your banking institution for further assistance. Please allow up to 7-10 business days for your bank to credit the funds back to your account.

Klarna Refunds:

Refund processing times vary and can take up to 14 days, depending on your financial institution. To check your refund status, check your Klarna account and your original form of payment method. If 14 days have passed and you are still missing your refund, please contact Klarna for further support.

*All items must be returned in their original condition and the original packaging unassebled.

*A 20% Restocking fee will apply to all returned or cancelled orders.

Any and all "Warranty" work performed will only include the cost of the part or parts that are defective or needs replacing if approved by manifacturer. The "Warranty" does not cover damaged parts due to negligence or self inflicted failure nor does it cover labor and pickup/drop off services should they be requested.